Troubleshooting

1. CRM Indexor service not indexing

This uses a folder in the library called

...Sage\CRM\CRM71a\Library\FullText.ix

If you delete this folder and restart the “CRM Indexer service” this should repopulate and correct the issue

Ref: https://community.sagecrm.com/user_community/f/84/p/5514/13711.aspx#13711

2. Moving CRM (web services not working - 'Class not registered, ClassID')

Open command prompt on CRMDotNet folder

Example Folder: C:\Program Files (x86)\Sage\CRM\CRMDotNet\6.2

 Unregister:

   gacutil /uf SageCRMNet

   regasm /unregister SageCRMNet.dll

   gacutil /uf SageCrmWrapper

   regasm /unregister SageCrmWrapper.dll

 Register:

   gacutil /if SageCrmWrapper.dll

   gacutil /if SageCRMNet.dll

   regasm SageCRMNet.dll

Also make sure to install MSXML parser 4.0 (later versions will not suffice) - this comes with a CRM install

3. "Error, you need to be an administrator on the CRM server to use this function." So in IIS, expand the server name in the list where web deployment or CRM is running, then expand Web Sites, then Default Web Site.

Right-click the name of the CRM instance and click Properties.

Click the Directory Security tab, then Edit in the Anonymous access and authentication control.

In the Authentication Methods window, check the "Integrated Windows authentication" option.

Click OK to exit the windows.

An IIS reset will be warranted after making this change.

Ref: https://community.sagecrm.com/user_community/f/84/p/3439/7576.aspx#7576

• If you get a windows challenge you need to disable the "Windows Authentication".

4. SQL Express default password for Sage CRM

In SQL Express the default password is

SageCRMv71