Self-Service

CRM will only allow one instance per server of CRM be the self-service portal

Troubleshoot

To re-register the server open a command prompt and navigate to the wwwroot folder within the CRM folder structure. Typically this is 'C:\Program Files\Sage\CRM\CRM\WWWRoot' Once there type

 regsvr32 eware.dll

A Message should appear to confirm that the eware.dll has been registered.

Self-Service check list

---

1. Registry

 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\eWare\SelfService]
 "SSDbDatabaseDriver"="MSSQL"
 "SSDbEntDatabaseDriver"="MSSQL"
 "SSDbDatabaseServer"="servername\\crmsqlexpress"
 "SSDbUserName"="sa"
 "SSDbEntDatabaseServer"="servername\\crmsqlexpress"
 "SSDbEntUser"="sa"
 "SSDbDatabaseName"="CRMSelfService"
 "SSDbEntDatabaseName"="CRM"
 "SSDbPassword"="password"
 "SSDbEntPassword"="password"

2. Database

 --SQL to create the database

 USE [master]
 GO
 CREATE DATABASE [CRMSelfService] ON  PRIMARY 
 ( NAME = N'CRMSelfService', FILENAME = N'CRMSelfService.mdf' , SIZE = 2304KB , MAXSIZE = UNLIMITED, FILEGROWTH = 1024KB )
  LOG ON 
  ( NAME = N'CRMSelfService_log', FILENAME = N'CRMSelfService_log.LDF' , SIZE = 576KB , MAXSIZE = 2048GB , FILEGROWTH = 10%)
 GO
 ALTER DATABASE [CRMSelfService] SET COMPATIBILITY_LEVEL = 100
 GO
 IF (1 = FULLTEXTSERVICEPROPERTY('IsFullTextInstalled'))  
 begin
 EXEC [CRMSelfService].[dbo].[sp_fulltext_database] @action = 'enable'
 end
 GO
 ALTER DATABASE [CRMSelfService] SET ANSI_NULL_DEFAULT OFF 
 GO
 ALTER DATABASE [CRMSelfService] SET ANSI_NULLS OFF 
 GO
 ALTER DATABASE [CRMSelfService] SET ANSI_PADDING OFF 
 GO
 ALTER DATABASE [CRMSelfService] SET ANSI_WARNINGS OFF 
 GO
 SET ANSI_NULLS ON
 GO
 SET QUOTED_IDENTIFIER ON
 GO
 CREATE TABLE [dbo].[Visitor](

[Visi_VisitorId] [int] IDENTITY(1,1) NOT NULL, [Visi_VisitorKey] [nvarchar](50) NULL, [Visi_LogonId] [nvarchar](30) NULL, [Visi_Password] [nvarchar](12) NULL, [Visi_PersonId] [int] NULL, [Visi_CompanyId] [int] NULL, [Visi_IpAddress] [nvarchar](15) NULL, [Visi_Salutation] [nvarchar](10) NULL, [Visi_FirstName] [nvarchar](30) NULL, [Visi_LastName] [nvarchar](40) NULL, [Visi_MiddleName] [nvarchar](30) NULL, [Visi_Suffix] [nvarchar](20) NULL, [Visi_Gender] [nvarchar](6) NULL, [Visi_Title] [nvarchar](30) NULL, [Visi_TitleCode] [nvarchar](15) NULL, [Visi_CompanyName] [nvarchar](60) NULL, [Visi_PhoneCountryCode] [nvarchar](5) NULL, [Visi_PhoneAreaCode] [nvarchar](20) NULL, [Visi_PhoneNumber] [nvarchar](20) NULL, [Visi_FaxCountryCode] [nvarchar](5) NULL, [Visi_FaxAreaCode] [nvarchar](20) NULL, [Visi_FaxNumber] [nvarchar](20) NULL, [Visi_EmailAddress] [nvarchar](50) NULL, [Visi_Address1] [nvarchar](40) NULL, [Visi_Address2] [nvarchar](40) NULL, [Visi_Address3] [nvarchar](40) NULL, [Visi_Address4] [nvarchar](40) NULL, [Visi_Address5] [nvarchar](40) NULL, [Visi_City] [nvarchar](30) NULL, [Visi_State] [nvarchar](30) NULL, [Visi_Country] [nvarchar](30) NULL, [Visi_PostCode] [nvarchar](10) NULL, [Visi_Language] [nvarchar](5) NULL, [Visi_CreatedDate] [datetime] NULL, [Visi_UpdatedDate] [datetime] NULL, [visi_userid] [int] NULL

 ) ON [PRIMARY]
 GO
 CREATE TABLE [dbo].[VisitorProfile](

[Prof_ProfileId] [int] IDENTITY(1,1) NOT NULL, [Prof_VisitorID] [int] NULL, [Prof_ProfileType] [nvarchar](30) NULL, [Prof_Details] [nvarchar](120) NULL, [Prof_CreatedDate] [datetime] NULL, [Prof_UpdatedDate] [datetime] NULL

 ) ON [PRIMARY]
 GO