Troubleshoot: Difference between revisions
From Sage CRM Knowledge Base
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
This seciton is for CRM Together staff to help troubleshoot | This seciton is for CRM Together staff to help troubleshoot product installs | ||
1. Client toolbar only half lights up and Outlook when starting always asks to reconnect to CRM. | 1. Client toolbar only half lights up and Outlook when starting always asks to reconnect to CRM. | ||
Revision as of 16:25, 28 December 2011
This seciton is for CRM Together staff to help troubleshoot product installs
1. Client toolbar only half lights up and Outlook when starting always asks to reconnect to CRM.
Check the Server error log. If you see 500 errors there is a chance that the server request (which is made within the iis process) is not allowed and so is returning 500 errors.
To resolve this open the web.config file and set the CRMCodedPath setting to be something like "http://servername/CRM/". (Note: you may need to add this setting)
For example
<add key="CRMCodedPath" value="http://localhost/crm/"/>
This can happen to any application written in Titan so this applies to all products.
