Workflow

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Workflow Rules have captions created for them in CRM. So when you see a rule with a different name from what you changed it to you need to change that via the translation area in CRM. The Rule name as you see it is the code.

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Escalations

See in-house document on setting up escalations for new primary entities

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For Create scripts with custom entities you can access the query string values to get the context

If we have an entity called "contracts" and a key "cont_contractid" then within the create script on the workflow we could get the value as follows:

 var contractid = Values("cont_contractid");

and from there query the data to get a record object