Troubleshooting

From Sage CRM Knowledge Base

1. CRM Indexor service not indexing

This uses a folder in the library called

...Sage\CRM\CRM71a\Library\FullText.ix

If you delete this folder and restart the “CRM Indexer service” this should repopulate and correct the issue

Ref: https://community.sagecrm.com/user_community/f/84/p/5514/13711.aspx#13711