Troubleshooting

1. CRM Indexor service not indexing

This uses a folder in the library called

...Sage\CRM\CRM71a\Library\FullText.ix

If you delete this folder and restart the “CRM Indexer service” this should repopulate and correct the issue

2. Moving CRM (web services not working - 'Class not registered, ClassID')

Open command prompt on CRMDotNet folder

Example Folder: C:\Program Files (x86)\Sage\CRM\CRMDotNet\6.2

 Unregister:

   gacutil /uf SageCRMNet

   regasm /unregister SageCRMNet.dll

   gacutil /uf SageCrmWrapper

   regasm /unregister SageCrmWrapper.dll

 Register:

   gacutil /if SageCrmWrapper.dll

   gacutil /if SageCRMNet.dll

   regasm SageCRMNet.dll

Also make sure to install MSXML parser 4.0 (later versions will not suffice) - this comes with a CRM install

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